Your data, protected.

From Merchants

• •Shopify store information (store name, domain, OAuth tokens for API access)
• •Product catalog data (titles, descriptions, prices, images, availability status)
• •App settings and configuration (persona name, accent color, welcome message, theme config, billing plan)

From Store Visitors

• •Chat conversations (stored by anonymous session ID, not linked to Shopify customer accounts)
• •Analytics events (page views, product impressions, add-to-cart actions, purchases)

• 1 Product Search: Your product catalog is synced and embedded for semantic search using OpenAI's API, so customers can find products conversationally.
• 2 Chat Responses: Chat messages are sent to OpenAI GPT-4o for generating responses. OpenAI does not use API data for training their models.
• 3 Analytics: Analytics events are aggregated to power merchant dashboards with insights about customer engagement and product performance.
• 4 Billing: All billing is handled exclusively through the Shopify Billing API. We never collect, store, or process payment information directly.

We use the following third-party services to operate ShopExpert AI:

We are committed to compliance with the General Data Protection Regulation (GDPR) and support the following rights:

• •Right of Access: Request a copy of all data we hold about you or your customers.
• •Right to Erasure: Request deletion of your data at any time.
• •Data Portability: Receive your data in a structured, machine-readable format.